SHIPPING INFORMATION Welcome to the pet supplies website of Deltrina Furry Friends LLC (hereinafter referred to as “we” or “our company”). Before you place an order, please read the following shipping terms carefully to ensure that you understand our shipping policies and procedures.
Shipping Range We currently only provide shipping services to domestic customers. The specific shipping area includes all states in the United States. If you want to know about future plans for international shipping, please pay attention to our website updates.
Processing Time Orders are usually processed within 1-3 business days after your payment is confirmed. Processing time may vary depending on inventory and order volume, and we will provide you with the latest information on processing progress via email.
Shipping Method All orders will be shipped by a reliable courier selected by us after processing. We will select the appropriate shipping service based on the weight, volume and destination of the order.
Shipping Cost Shipping costs will be calculated based on your mailing address and selected shipping method and will be displayed at checkout. Some orders may qualify for free shipping. Please refer to our “Free Shipping Policy” for details.
Tracking Information Once your order is shipped, you will receive an email with the tracking number and tracking link so that you can track the status of your package at any time.
Delivery Time The estimated delivery time varies depending on your geographical location and the shipping method you choose. Generally, you will receive your package within 3-7 business days after it is shipped. If there are special circumstances or delays, we will notify you in time.
Missing or Damaged Orders If you find that the items are missing or damaged when you receive the package, please contact our customer service team within 48 hours of receiving it. We will investigate and resolve the problem for you as soon as possible.
Address Change If you need to change the delivery address, please contact the customer service team as soon as possible (by email or phone) and we will do our best to accommodate your request. However, we cannot change the delivery address if the order has already been shipped.
Return Shipping If you need to return the product, please refer to our refund policy and follow the instructions. The return cost may be borne by you. Please contact the customer service team for specific circumstances.
Thank you for choosing Deltrina Furry Friends LLC. We look forward to providing you and your pet with quality products and services!
