REFUND AND RETURNS POLICY Thank you for choosing Deltrina Furry Friends LLC (hereinafter referred to as “we” or “our company”) as your pet supplies shopping partner. We are committed to providing high-quality products and hope that you are satisfied with your purchases. If you are not satisfied with any of the items in your order, please refer to the refund policy below.
Scope of Refund Application We accept refund applications in the following situations: ● The product is defective or damaged ● The product does not match the description when you placed the order ● You apply for a refund for a new product that has not been opened after receiving the product
Refund Application Time Frame Please submit a refund request within 30 days of receiving the product. Refund requests after this period will not be accepted.
How to Apply for a Refund To apply for a refund, please follow the steps below:
Contact Customer Service: Please contact our customer service team by email (deltrinamoss@deltrinaff.com) or phone (+1 9513079320) and provide your order number and the reason for the refund.
Return the product: If the request is approved, we will provide a return address and return instructions. Please return the product with its original packaging, all accessories and instructions.
Confirmation of return: Once we receive the returned product and confirm its status, we will process your refund request within 5 business days.
Refund amount The refund will be refunded in the form of your original payment method, including the purchase price of the product and related taxes. If your order is eligible for free shipping, the refund amount may be deducted from the actual shipping costs.
Exceptions The following situations do not apply to the refund policy: ●The product has been used or damaged (not caused by us) ●Specially customized or clearance products ●Limited price products or promotional products (unless defective or damaged)
Refund processing time Once the refund application is approved, it will take 5-10 business days to process, depending on your payment method and bank processing time.
Contact Us If you have any questions about your refund or need further assistance, please feel free to contact our customer service team: Email: deltrinamoss@deltrinaff.com Phone: +1 9513079320 We appreciate your support of Deltrina Furry Friends LLC and look forward to providing you and your pet with quality service and products!
