FREQUENTLY ASKED QUESTIONS Welcome to the Deltrina Furry Friends LLC pet supplies website! To help you better understand our products and services, we have compiled some frequently asked questions and answers. If you have other questions, please feel free to contact our customer service team.
How do I place an order? You can find the pet supplies you need by browsing our website. Select the product, choose the specifications (such as size and color), and then click “Add to Cart”. After completing your selection, go to the shopping cart, follow the prompts to fill in your shipping information and payment method, and submit the order.
Can I change or cancel my order? Once you submit your order, we will process it as soon as possible. If you want to change or cancel your order, please contact us as soon as possible by email (deltrinamoss@deltrinaff.com) or phone (+1 9513079320). If the order has not been shipped, we will do our best to accommodate your request.
When will my order be shipped? Orders are usually shipped within 1-3 business days after confirmation. You will receive a confirmation email with tracking information when it is shipped so that you can track the status of your order at any time.
How much does shipping cost? Shipping costs are calculated based on the weight of your order and the destination address. We clearly display shipping costs at checkout and offer free shipping for eligible orders, which can be found on our website.
What is your refund policy? If you are not satisfied with your purchase, please refer to the Refund Policy on our website. You are entitled to a refund within 30 days of receiving your order. Please ensure that the item is unopened and in resalable condition. Please refer to the Refund Policy for detailed steps.
How do I return an item? If you wish to return an item, please contact our Customer Service team by email (deltrinamoss@deltrinaff.com) or phone (+1 9513079320) within 30 days of receiving your item. We will provide a return address and further instructions.
Do your products come with a guarantee? Yes, our products are covered by a manufacturer’s warranty. The specific warranty terms and conditions vary by product. If you have any questions, please check the product description or contact Customer Service for more information.
Do you ship internationally? Currently, we mainly serve domestic customers and do not provide international shipping. Please keep an eye on our website, international delivery services may be launched in the future.
How to contact customer service? If you have any questions or need help during the shopping process, please feel free to contact us through the following methods: ●Email: deltrinamoss@deltrinaff.com ●Tel: +1 9513079320 ●Online chat: After logging in to the website, find our online customer service in the lower right corner of the page.
Are your products tested and certified? All our pet products have undergone rigorous quality testing and meet relevant standards to ensure safety and durability. We are committed to providing the best quality products for your pet.
